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Home › Terms & Conditions

These Terms & Conditions ("Terms") govern your use of Spacehill Casino, accessible at space-hill.nl, and constitute a legally binding agreement between you and the operator. Please read them carefully before registering an account or placing any wager. By creating an account, making a deposit, or otherwise using the services offered at space-hill.nl, you confirm that you have read, understood, and agreed to these Terms in full.

1. Operator Information & Licence

Spacehill Casino is owned and operated by May Sun Services S.A. ("the Company", "we", "us", "our"). The Company holds a valid gaming licence issued by Anjouan Gaming (Comoros), licence number ALSI-202411025-FI1. All games, sports-betting markets, and ancillary services available at space-hill.nl are provided under the authority of that licence.

The Company's registered correspondence address and all formal regulatory enquiries should be directed to May Sun Services S.A. For day-to-day support, players may contact our team via:

  • Live Chat: Available 24 hours a day, 7 days a week, directly on space-hill.nl
  • Email: [email protected]

2. Definitions

Throughout these Terms the following definitions apply:

  • "Account" means the registered player account held at space-hill.nl.
  • "Balance" means the total of real-money funds held in an Account.
  • "Bonus Funds" means any promotional credit, free-spin winnings, or other non-cash incentives credited to an Account.
  • "Games" means all casino titles, live-dealer games, crash games, table games, and any other wagering products available on site.
  • "Player", "you", "your" means any individual who has registered and/or uses the services at space-hill.nl.
  • "Services" means the casino, live casino, sportsbook, and all other products offered at space-hill.nl.
  • "Sportsbook" means the sports and eSports betting section of space-hill.nl.
  • "Wagering Requirement" means the number of times bonus funds must be staked before any resulting winnings may be withdrawn.
  • "XP Points" means loyalty experience points awarded through the SpaceClub programme.

3. Eligibility & Account Registration

3.1 Age & Jurisdiction

The Services are intended exclusively for individuals who are at least 18 years of age (or the legal minimum gambling age in their jurisdiction, whichever is higher). It is a criminal offence in many jurisdictions for persons under the legal age to gamble. We reserve the right to request age-verification documents at any time and to suspend an Account pending satisfactory verification.

It is your sole responsibility to ensure that using the Services is lawful in your country or territory of residence. The Company makes no representation that the Services are legal or available in all jurisdictions. Players located in jurisdictions where online gambling is prohibited are not permitted to register or use the Services.

3.2 One Account Per Person

Each player may hold only one Account at space-hill.nl. Duplicate accounts are strictly prohibited. If we identify more than one Account registered by the same individual (by reference to name, address, email, device fingerprint, payment method, IP address, or any other indicator), we reserve the right to close the duplicate Account(s), void any bonuses claimed, and withhold any winnings derived from the duplicate Account(s).

3.3 Registration Information

When registering you must provide accurate, complete, and up-to-date information, including your full legal name, date of birth, address, email address, and telephone number. You must promptly update your Account details should any information change. Providing false or misleading information may result in immediate Account closure and forfeiture of any Balance.

3.4 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. Spacehill Casino supports biometric login (Face ID and fingerprint) via compatible iOS and Android devices as an additional security measure; you are responsible for ensuring that only you have access to the biometric data used to unlock your Account. Notify us immediately at [email protected] if you suspect unauthorised access to your Account.

4. Know Your Customer (KYC) & Identity Verification

4.1 Verification Obligation

In accordance with our regulatory obligations under Anjouan Gaming licence ALSI-202411025-FI1, and in compliance with applicable anti-money-laundering ("AML") and counter-terrorist-financing ("CTF") requirements, we are required to verify the identity of all players before processing withdrawals, and may request verification at any point during your use of the Services.

4.2 Documents We May Request

  • Proof of Identity: A valid government-issued photo ID such as a passport, national identity card, or driving licence.
  • Proof of Address: A utility bill, bank statement, or official correspondence dated within the last three months showing your registered address.
  • Proof of Payment Method: A copy of the front of a bank card (with the middle eight digits obscured), a screenshot of an e-wallet account, or equivalent documentation confirming ownership of the payment method used.
  • Proof of Source of Funds / Source of Wealth: Bank statements, payslips, or other financial documentation where required by our AML/CTF procedures or where deposits or wagers reach thresholds that trigger enhanced due diligence.

4.3 Consequences of Non-Verification

We reserve the right to restrict deposits, block withdrawals, suspend, or permanently close any Account where satisfactory verification documents are not provided within a reasonable period following a request. Winnings may be withheld pending the completion of KYC checks. Where fraud or money laundering is suspected, we may report the matter to the relevant authorities and withhold all funds pending investigation.

5. Deposits

5.1 Accepted Deposit Methods

Spacehill Casino accepts deposits via the following methods, all subject to a minimum deposit of €10:

Method Type Minimum Deposit
Visa / MasterCardCard€10
Apple Pay / Google PayDigital Wallet€10
Skrill / Neteller / MiFinityE-wallet€10
PaysafecardPrepaid Voucher€10
SOFORT / GiropayBank Transfer€10
BTC, ETH, USDT, XRP, BCH, LTC, DOGE, TRX, BNB, USDCCryptocurrency€10

5.2 Deposit Processing

Deposits are generally credited to your Account immediately or within a few minutes of the transaction being completed. The Company does not charge fees on deposits; however, your payment provider or cryptocurrency network may apply its own charges, for which the Company accepts no liability.

5.3 Currency

The primary displayed currency at space-hill.nl is the Euro (€). Ten cryptocurrencies are also accepted for both deposits and withdrawals. Where a deposit is made in a cryptocurrency, it will be converted to the equivalent Euro value at the prevailing exchange rate at the time of processing. The Company is not responsible for fluctuations in cryptocurrency valuations between deposit and withdrawal.

5.4 Prohibited Deposits

You must only deposit funds from payment methods registered in your own name. Deposits using third-party accounts or cards are strictly prohibited. Any funds identified as originating from a third-party payment method may be returned, less any associated processing costs, and the Account may be suspended.

6. Withdrawals

6.1 Withdrawal Limits

Limit Type Amount
Minimum Withdrawal€10
Maximum Daily Withdrawal€4,000
Maximum Weekly Withdrawal€10,000
Maximum Monthly Withdrawal€20,000

Players who attain higher tiers within the SpaceClub VIP programme may be eligible for enhanced withdrawal limits. Such elevated limits are subject to individual agreement between the player and their personal account manager and are not automatically applied.

6.2 Withdrawal Processing Times

Method Processing Time
E-wallets (Skrill, Neteller, MiFinity)0–24 hours
Cards (Visa, MasterCard)0–48 hours
Apple Pay / Google Pay0–24 hours
Cryptocurrency0–24 hours
SOFORT / GiropayUp to 72 hours

Processing times commence once your withdrawal request has passed internal verification checks. Spacehill Casino processes withdrawals seven days a week, including weekends and public holidays. The overall maximum processing time across all methods is 0–72 hours.

6.3 Withdrawal Method Matching

Withdrawals must be made to the same payment method used for your deposit, subject to any technical restrictions of the relevant payment provider. Where this is not possible (for example, where a prepaid card was used for deposit), we will request alternative verification and agree an alternative withdrawal method with you. Cryptocurrency withdrawals must be directed to a wallet address registered in the player's own name.

6.4 KYC Prior to Withdrawal

All withdrawal requests are subject to the satisfactory completion of KYC checks as outlined in Section 4. Spacehill Casino reserves the right to delay any withdrawal until all requested verification documents have been received and approved.

6.5 Security of Funds

Player funds are held in segregated accounts, separate from the Company's operational funds. All financial transactions are protected by SSL (Secure Sockets Layer) encryption. In the event of company insolvency, segregated funds remain the property of players.

7. Bonuses & Promotions

7.1 General Bonus Terms

All bonuses and promotions offered at space-hill.nl are subject to these general Terms and to any specific terms attached to the individual promotion. In the event of a conflict between the general Terms and the specific promotion terms, the specific promotion terms shall prevail.

Bonuses are available to eligible players only. The Company reserves the right to withdraw, modify, or extend any promotion at any time, with notice given where reasonably practicable. Bonuses may not be combined unless explicitly stated otherwise.

7.2 Welcome Bonus — 250% up to €5,000

New players who register at space-hill.nl and make their first real-money deposit of at least €10 are eligible for the Welcome Bonus of 250% of the deposit amount, up to a maximum of €5,000. No bonus code is required; the bonus activates automatically upon qualifying deposit.

  • The Welcome Bonus applies to the first deposit only.
  • The maximum bonus awarded is €5,000, regardless of deposit amount.
  • Bonus funds are subject to wagering requirements. The specific wagering multiplier is confirmed in the promotion details presented at registration and at the point of opt-in. Players must review and accept these requirements before depositing.
  • Until wagering requirements have been met, withdrawal of bonus funds or bonus-derived winnings is not permitted.
  • Real-money funds deposited alongside a bonus will be used first for wagering purposes unless the cashier settings specify otherwise.
  • The Company reserves the right to impose maximum bet limits whilst bonus funds are active. Bets placed in excess of any applicable maximum bet limit whilst bonus funds are active may result in forfeiture of the bonus and any associated winnings.

7.3 Ongoing Promotions

The following recurring promotions are available at space-hill.nl. Each is subject to its own specific promotional terms, which are published on the relevant promotion page:

Promotion Summary
Weekly CashbackUp to 15% of net losses returned every Monday. Specific eligibility criteria and calculation method are detailed in the promotion terms.
Reload BonusAvailable to returning players on qualifying deposits. Terms vary per offer.
100 Free Spins on DepositFree spins credited on selected slots upon qualifying deposit. Winnings from free spins are cashable subject to applicable wagering requirements.
Pragmatic Play Drops & WinsDaily tournaments and random instant cash drops on eligible Pragmatic Play titles including Big Bass Bonanza, Sweet Bonanza, and Gates of Olympus. No manual entry required.
Weekly Tournament RacesLeaderboard competitions across slots and table games. Tournament prizes carry no additional wagering requirements on the prize itself.
No-Deposit SpinsAvailable to players who opt into SMS/email marketing communications at the point of registration. Specific terms confirmed on opt-in.
SpaceClub VIP BonusesExclusive offers for players within the SpaceClub VIP programme. See Section 8 for SpaceClub details.

7.4 Bonus Abuse

We actively monitor accounts for signs of bonus abuse, including but not limited to: placing low-risk or hedging bets designed to satisfy wagering requirements without assuming genuine risk; using multiple accounts to claim the same bonus; making deposits and withdrawals without genuine gameplay; and exploiting technical errors. Where bonus abuse is identified, the Company reserves the right to void the bonus, void any winnings derived from that bonus, and close the Account.

7.5 Wagering Requirements — General

Where a wagering requirement applies to any bonus or promotion, the following general rules apply unless otherwise stated in the specific promotion terms:

  • Different game categories may contribute differently towards the completion of wagering requirements (e.g., slots may contribute 100%, whilst table games and live casino games may contribute at a reduced rate or not at all). Exact contribution rates are published in the specific promotion terms.
  • Wagering requirements must be completed within any time limit specified in the promotion terms. Failure to complete requirements within the time limit will result in forfeiture of the bonus and any associated winnings.
  • The Company reserves the right to apply a maximum win cap to certain bonus offers. Where applicable, this cap will be stated in the specific promotion terms.

8. SpaceClub VIP Programme

8.1 Overview

The SpaceClub loyalty programme is open to all registered players at space-hill.nl. Participation is automatic — there is no separate application process. Every real-money wager placed earns XP Points, which accumulate to advance players through five progressive VIP tiers.

8.2 Tier Benefits

As players progress through the SpaceClub tiers, they unlock progressively improved benefits, which may include:

  • Enhanced withdrawal limits above the standard daily, weekly, and monthly caps
  • Expedited withdrawal processing
  • A dedicated personal account manager
  • Exclusive cashback percentages exceeding the standard weekly cashback offer
  • Personalised bonus offers not available in the general promotional rotation
  • Access to exclusive reload deals and special promotions

8.3 XP Point Accrual

XP Points are awarded based on real-money wagers placed across eligible products. Wagers placed with bonus funds do not count towards XP Point accrual unless explicitly stated. The specific XP rate per product category is detailed in the SpaceClub programme terms, accessible from your Account area.

8.4 Tier Maintenance

VIP tier status may be subject to minimum activity thresholds to maintain. Details of maintenance requirements are set out in the SpaceClub programme terms. The Company reserves the right to adjust, suspend, or terminate the SpaceClub programme at any time, subject to reasonable notice to affected players.

9. Games & Sportsbook

9.1 Games Library

Spacehill Casino offers a library of 6,685+ titles from 51+ providers. The games library includes, but is not limited to: video slots, classic slots, Megaways games, crash games, table games (blackjack, roulette, baccarat, video poker), keno, bingo, and live dealer games. The availability of specific titles may vary and the Company reserves the right to add, modify, or remove games from the lobby at any time without prior notice.

9.2 Demo Mode

Demo (free play) mode is available on most titles. Demo play is for entertainment purposes only and does not constitute real-money gambling. Winnings accumulated in demo mode cannot be withdrawn and have no monetary value. Demo mode may not be available for live dealer games.

9.3 Live Casino

The live casino section is powered by Pragmatic Play Live, Iconic21 / BETER Live, Evolution Gaming, and Ezugi. Live tables operate around the clock. Minimum and maximum bet limits vary by studio and table configuration and are displayed within the relevant game interface. Players are expected to conduct themselves respectfully in the live environment; abusive behaviour towards dealers or other players may result in suspension from the live casino.

9.4 Sportsbook

The Spacehill Casino Sportsbook offers pre-match and live (in-play) betting on a range of sports and events, including football (Eredivisie, UEFA Champions League, and major European leagues), tennis, basketball, MMA, cricket, American football, Formula 1, eSports, eSoccer, and virtual sports.

  • Live Betting: Real-time odds are displayed during live events. Odds are subject to change at any time during in-play wagering. The Company accepts no liability for system delays that may affect the odds displayed to a player at the moment of bet placement.
  • Early Payout Feature: The early payout (cash-out) feature allows players to settle a bet before the conclusion of an event at the current available value. The option to cash out is not guaranteed to be available at all times during a given event. Once an early payout has been accepted, the bet is settled and the decision is final.
  • Sportsbook Rules: All sportsbook bets are governed by our Sportsbook Rules, which are published separately on space-hill.nl. These include rules on void bets, postponed events, abandoned fixtures, settlement procedures, and maximum payout limits per event.

9.5 Malfunction Policy

In the event of a technical malfunction, software fault, or network failure affecting any game or sportsbook market, the Company reserves the right to void bets and/or winnings affected by the malfunction. A malfunction voids all pays and plays. The Company will not be held responsible for losses incurred as a result of a malfunction in your device, internet connection, or the game software itself, provided the fault was not attributable to the Company's own systems.

9.6 Errors & Obvious Mistakes

In the event of an obvious error in the display of odds, game outcome, or payout amount (including errors caused by system faults), the Company reserves the right to void any bets or casino rounds affected and to refund the relevant stake. This applies whether or not you or the Company have already been notified that a bet has settled or a payout has been credited.

10. Responsible Gambling

10.1 Commitment

Spacehill Casino is committed to promoting responsible gambling and providing players with tools to manage their gambling behaviour. Gambling is intended to be an enjoyable leisure activity, and we encourage all players to gamble within their personal means.

10.2 Self-Assessment

If you are concerned about your gambling habits, we encourage you to undertake a self-assessment. Signs that gambling may be becoming problematic include: gambling with money you cannot afford to lose, being unable to stop gambling, neglecting responsibilities or relationships due to gambling, and chasing losses.

10.3 Player Protection Tools

The following responsible gambling tools are available to all registered players at space-hill.nl. To activate any of these tools, contact our support team via live chat or at [email protected]:

  • Deposit Limits: Set a maximum amount you can deposit per day, week, or month. Reductions take effect immediately; increases may be subject to a cooling-off period.
  • Loss Limits: Restrict the amount you can lose over a defined period.
  • Wager Limits: Restrict the total amount you can wager over a defined period.
  • Session Time Limits: Set a maximum duration for your gambling sessions.
  • Reality Checks: Receive on-screen notifications at set intervals reminding you of the time you have spent gambling.
  • Cool-Off Period: Take a short break from gambling for a defined period (typically 24 hours to 6 weeks) during which you will not be able to log in or make deposits.
  • Self-Exclusion: Permanently or temporarily exclude yourself from the Services. Self-exclusion requests are processed promptly. If you request self-exclusion, we will endeavour to ensure that marketing communications are suspended. Players who self-exclude must not attempt to circumvent the exclusion by opening new accounts.

10.4 Third-Party Support

If you feel that you need additional support with problem gambling, we encourage you to contact one of the following independent organisations:

  • GamCare: www.gamcare.org.uk
  • Gamblers Anonymous: www.gamblersanonymous.org
  • BeGambleAware: www.begambleaware.org
  • GamStop (UK self-exclusion scheme): www.gamstop.co.uk

10.5 Underage Gambling

Gambling by persons under the age of 18 (or the applicable legal minimum age in their jurisdiction) is strictly prohibited. If you believe a minor may have access to your Account or device, you should use parental control software to restrict access. The Company reserves the right to void all bets and confiscate winnings where it is established that a player was underage at the time of gambling.

11. Anti-Money Laundering (AML) & Counter-Terrorist Financing (CTF)

The Company operates in full compliance with applicable AML and CTF regulations. All deposits, wagers, and withdrawals are monitored for suspicious activity. The Company reserves the right to:

  • Request documentation confirming the source of deposited funds at any time.
  • Temporarily or permanently freeze an Account pending investigation of suspicious activity.
  • Report any suspicious transactions to the relevant regulatory or law enforcement authorities without prior notice to the player.
  • Withhold withdrawal of funds pending satisfactory completion of AML/CTF checks.

Any attempt to use Spacehill Casino for the purposes of money laundering, fraud, or any other criminal activity will result in immediate Account closure, forfeiture of all funds, and a report to the appropriate authorities.

12. Privacy & Data Protection

The Company collects, processes, and stores personal data in accordance with our Privacy Policy, which is published separately on space-hill.nl and is incorporated into these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data is used for account administration, identity verification, fraud prevention, regulatory compliance, and where you have consented, for the purpose of sending marketing communications. You may withdraw marketing consent at any time by contacting [email protected] or via the preference settings in your Account.

All data is handled securely; player data is not sold to third parties except where required for the operation of the Services (for example, to payment processors or game providers) or where required by law.

13. Mobile Services

Spacehill Casino is accessible on mobile devices via any compatible iOS or Android browser at space-hill.nl. No application download is required. The mobile service is built on an HTML5 framework that adjusts to the screen size of your device.

Biometric login (Face ID and fingerprint) is supported on compatible devices. You are responsible for the security of any biometric authentication method enabled on your device. The Company accepts no liability for unauthorised access to your Account via biometric authentication set up on your device.

The Company does not guarantee uninterrupted availability of the mobile service and accepts no liability for losses arising from periods of unavailability due to maintenance, technical issues, or matters outside our reasonable control.

14. Intellectual Property

All content on space-hill.nl, including but not limited to the Spacehill Casino brand, logo, website design, text, graphics, game content, and software, is the property of May Sun Services S.A. or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Services for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, or create derivative works from any content on space-hill.nl without prior written consent from the Company.

15. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for:

  • Any loss of profits, revenue, data, or goodwill arising from your use of the Services.
  • Indirect, consequential, special, or punitive damages of any kind.
  • Losses arising from your inability to access the Services due to technical failures, maintenance, or events outside the Company's reasonable control (including but not limited to acts of God, telecommunications failures, or government actions).
  • The conduct of third-party payment processors, game providers, or other service providers.
  • Losses arising from your failure to comply with these Terms.

Nothing in these Terms shall exclude or limit the Company's liability for fraud, death, or personal injury caused by the Company's negligence, or any other liability that cannot be excluded or limited under applicable law.

16. Indemnity

You agree to indemnify and hold harmless May Sun Services S.A., its directors, officers, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or your violation of any applicable law or regulation.

17. Account Closure & Termination

17.1 Closure by the Player

You may close your Account at any time by contacting our support team via live chat or at [email protected]. Upon closure, any remaining real-money Balance will be returned to you via your registered withdrawal method, subject to the completion of all outstanding KYC and verification requirements. Bonus funds that have not yet met their wagering requirements will be forfeited upon Account closure.

17.2 Closure or Suspension by the Company

We reserve the right to suspend or permanently close your Account, with or without prior notice, in the following circumstances:

  • Breach of any provision of these Terms
  • Provision of false or misleading registration information
  • Suspected fraud, collusion, cheating, or use of prohibited software
  • Suspected money laundering or other criminal activity
  • Operating more than one Account
  • Using the Services from a prohibited jurisdiction
  • Being or becoming a politically exposed person (PEP) without prior disclosure
  • Abusive, threatening, or inappropriate behaviour towards Company staff or other players

Where an Account is closed by the Company due to a breach of these Terms, we reserve the right to withhold any Bonus Funds and winnings derived from bonus play. Real-money funds deposited by the player will be returned where not otherwise required to be withheld under applicable law or regulation.

18. Complaints & Dispute Resolution

18.1 Internal Complaints Procedure

If

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