This Payment Policy explains how Spacehill Casino — operated by May Sun Services S.A. and licensed by Anjouan Gaming (Comoros), licence number ALSI-202411025-FI1 — handles all financial transactions on space-hill.nl. Please read this page carefully before making your first deposit or submitting a withdrawal request.

1. General Principles

Spacehill Casino is committed to processing deposits and withdrawals fairly, transparently, and without unnecessary delay. All transactions are protected by SSL encryption, and player funds are held in segregated accounts, meaning they are kept separate from company operating funds at all times. By using the payment services available on space-hill.nl, you agree to the terms set out in this policy as well as the General Terms and Conditions of the casino.

Spacehill Casino reserves the right to request documentary verification of identity, address, or payment method at any stage — including before processing a withdrawal — in accordance with our Know Your Customer (KYC) obligations and applicable anti-money laundering requirements. Failure to provide satisfactory documentation may delay or prevent the release of funds.

2. Accepted Currencies

The primary transactional currency on space-hill.nl is Euro (€). All deposit minimums, withdrawal limits, and bonus values quoted on this page and elsewhere on the site are denominated in Euro unless otherwise stated. Cryptocurrency transactions are converted at the prevailing exchange rate at the time of processing; the Euro equivalent is used to assess whether applicable limits have been met.

3. Accepted Payment Methods

Spacehill Casino accepts a broad range of deposit and withdrawal methods. The available options are set out below.

3.1 Deposit Methods

All deposits are credited to your casino account immediately upon confirmation from the payment provider. Spacehill Casino does not charge fees on deposits; however, your bank, card issuer, or e-wallet provider may apply their own charges, for which Spacehill Casino accepts no responsibility.

Paysafecard is available for deposits only and cannot be used to receive withdrawals. Where a deposit method does not support withdrawals, you will be asked to nominate an alternative eligible method when submitting your first withdrawal request.

3.2 Withdrawal Methods

Processing times shown above begin once Spacehill Casino has approved the withdrawal request and any required KYC checks have been completed. Times are indicative; actual delivery to your account may vary depending on your payment provider's own processing schedule.

4. Transaction Limits

The following limits apply to all accounts on space-hill.nl unless an adjusted limit has been agreed in writing as part of the SpaceClub VIP programme.

Withdrawal requests that exceed the applicable daily, weekly, or monthly cap will be queued and processed in subsequent periods. Spacehill Casino does not cancel queued amounts; they will be released as capacity becomes available under your rolling limit.

SpaceClub VIP members at higher programme tiers may be eligible for increased withdrawal limits as part of their tier benefits. Any such increases will be communicated directly to the account holder by their personal account manager or through the VIP portal.

5. Deposits — How to Fund Your Account

To make a deposit, log in to your account on space-hill.nl, navigate to the Cashier section, and select your preferred payment method. Enter the amount you wish to deposit (minimum €10) and follow the on-screen instructions. All major deposit methods credit your account instantly upon confirmation.

Spacehill Casino accepts deposits seven days a week, including weekends and public holidays. There is no scheduled downtime for the payment system; however, brief interruptions may occasionally occur as a result of maintenance by third-party payment processors. If you experience a delay in receiving a deposit confirmation, please contact support via live chat at space-hill.nl or by emailing [email protected] before attempting the transaction again.

6. Withdrawals — How to Request a Payout

To request a withdrawal, log in to your account, navigate to the Cashier section, and select the Withdraw option. Choose your preferred withdrawal method, enter the amount, and confirm the request. Spacehill Casino processes withdrawal requests on every day of the week, including weekends — a Friday win does not have to wait until Monday to be released.

Before a withdrawal can be approved, the following conditions must be met:

• Your account must have passed all applicable KYC verification checks (see Section 8).
• You must have deposited at least once using a real-money payment method.
• Any active bonus wagering requirements attached to your account balance must have been satisfied, or the bonus must have been forfeited in accordance with the Bonus Terms.
• The withdrawal amount must meet the €10 minimum and must not exceed the applicable daily, weekly, or monthly cap.
• The payment method nominated for withdrawal must be one previously used to deposit, or must be verified in accordance with our payment matching policy (see Section 7).

Once your withdrawal request has been submitted and approved, processing times are as set out in Section 3.2 above. Spacehill Casino will notify you by email when your withdrawal has been dispatched.

You may cancel a pending withdrawal request from within the Cashier section provided it has not yet been approved and dispatched. Once a withdrawal has entered the dispatch stage, it cannot be reversed.

7. Payment Method Matching Policy

To protect against fraud and unauthorised account access, Spacehill Casino operates a payment method matching policy. As a general rule, withdrawals must be returned to the same payment method used to fund the account, up to the value of the original deposit made using that method.

Where a deposit method does not support withdrawals (for example, Paysafecard), or where the original deposit method is no longer accessible, you will be required to provide documentation confirming your ownership of an alternative payment method before a withdrawal to that method can be approved. Our support team will guide you through this process.

Withdrawals of winnings that exceed the deposited value, or winnings generated from a method that does not support withdrawals, may be directed to an eligible alternative method subject to verification.

8. Identity Verification (KYC)

Spacehill Casino is required to verify the identity of all players before processing withdrawals, in accordance with our licence obligations under Anjouan Gaming (Comoros) and applicable anti-money laundering regulations. Verification is also required where transaction volumes or patterns trigger internal review thresholds.

You may be asked to provide one or more of the following documents:

• Proof of identity: a valid government-issued photo ID such as a passport, national identity card, or driving licence.
• Proof of address: a recent utility bill, bank statement, or official correspondence dated within the last three months, showing your full name and address.
• Proof of payment method: a photograph or screenshot of the card, e-wallet account, or crypto wallet used to deposit, confirming ownership.
• Source of funds: in certain circumstances, documentation demonstrating the legitimate origin of funds deposited or wagered may be required.

Documents should be submitted through the secure upload facility in your account dashboard, or via email to [email protected]. All documents are handled in accordance with Spacehill Casino's Privacy Policy and applicable data protection legislation.

We aim to complete standard KYC reviews within a reasonable timeframe. Providing clear, legible documents at the outset is the most effective way to avoid delays. Spacehill Casino accepts no liability for withdrawal delays arising from a player's failure to supply requested documentation promptly.

9. Cryptocurrency Payments

Spacehill Casino accepts ten cryptocurrencies for both deposits and withdrawals: Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Ripple (XRP), Bitcoin Cash (BCH), Litecoin (LTC), Dogecoin (DOGE), TRON (TRX), BNB, and USD Coin (USDC).

The following points apply specifically to cryptocurrency transactions:

• Cryptocurrency deposits and withdrawals are processed on the same basis as other methods, with a minimum of €10 equivalent per transaction.
• The Euro-equivalent value of any cryptocurrency transaction is calculated using the prevailing market exchange rate at the time the transaction is processed. Exchange rate fluctuations between the time of deposit and the time of withdrawal may result in a different fiat equivalent being received.
• Withdrawal processing for cryptocurrency is typically within 0–24 hours once approved, subject to blockchain network confirmation times, which are outside Spacehill Casino's control.
• Spacehill Casino does not accept transactions from unhosted or anonymised wallets where the source of funds cannot be established. You may be required to demonstrate ownership of the wallet used.
• Any applicable network (gas) fees are borne by the player and will be deducted from or added to the transaction value accordingly.

10. Bonuses and Withdrawal Eligibility

The Spacehill Casino welcome offer provides a 250% deposit bonus up to €5,000 on your first deposit. Additional ongoing promotions include weekly cashback, reload bonuses, free spins, and SpaceClub VIP exclusive offers. Wagering requirements apply to bonus funds and any winnings derived from them.

The following principles govern the relationship between bonuses and withdrawals:

• Funds subject to active wagering requirements are not eligible for withdrawal until those requirements have been fully met.
• If you request a withdrawal whilst a bonus is active and wagering requirements remain outstanding, the bonus and any associated winnings may be forfeited in accordance with the Bonus Terms before the withdrawal is processed. Please review the Bonus Terms carefully before requesting a withdrawal whilst a promotion is active.
• Real-money funds (deposits not subject to bonus wagering) remain withdrawable at any time subject to the limits and verification requirements set out in this policy.
• Tournament prize winnings carry no additional wagering requirements on the prize amount itself.
• Specific wagering multipliers and eligible game contributions for each promotion are detailed in the individual promotion terms, which are made available at registration and within the Promotions section of space-hill.nl.

11. Fees and Charges

Spacehill Casino does not charge fees on standard deposits or withdrawals. However, please be aware of the following:

• Your bank, card issuer, e-wallet provider, or cryptocurrency network may impose their own fees for sending or receiving funds. Spacehill Casino has no control over such charges and accepts no responsibility for them.
• Currency conversion fees may be applied by your payment provider if your account currency differs from the processing currency.
• Where an account has been inactive for an extended period, a dormancy fee may be applied in accordance with the General Terms and Conditions. Players will be notified in advance of any such charge.

12. Failed and Declined Transactions

Transactions may occasionally be declined for reasons outside Spacehill Casino's control, including card issuer restrictions on gambling transactions, insufficient funds, or payment processor outages. If a deposit fails:

• Check that the payment details entered are correct and that sufficient funds or balance are available.
• Confirm with your bank or payment provider that gambling transactions are permitted on your account.
• Contact Spacehill Casino support via 24/7 live chat on space-hill.nl or at [email protected] if the issue persists.

If a withdrawal is delayed beyond the stated processing window without explanation, please contact our support team in the first instance. We will investigate and provide an update within a reasonable timeframe.

13. Security of Transactions

All financial transactions on space-hill.nl are protected by SSL (Secure Socket Layer) encryption. This ensures that payment data transmitted between your browser and our servers cannot be intercepted by third parties. Player funds are held in segregated accounts, meaning that your deposits are not commingled with Spacehill Casino's operational funds and remain ring-fenced for player use.

You are responsible for maintaining the security of your account login credentials. Spacehill Casino will never ask you to share your password. If you suspect that your account has been accessed without authorisation, contact our support team immediately and change your password at once. Biometric login (Face ID and fingerprint) is available on compatible iOS and Android devices to provide an additional layer of account security.

14. Responsible Gambling and Deposit Limits

Spacehill Casino is committed to promoting responsible gambling. Players are able to set deposit limits, loss limits, and session limits on their accounts to help manage their play. These tools are available within the Responsible Gambling section of your account dashboard on space-hill.nl.

If you feel that your gambling is no longer within your control, we encourage you to make use of the self-exclusion tools available on the site, or to contact our 24/7 support team who can assist you with account restrictions. You can also seek independent support from recognised problem gambling organisations relevant to your jurisdiction.

Responsible gambling limits requested by a player will be applied promptly. Increases to existing limits are subject to a mandatory cooling-off period before they take effect, to ensure the decision is considered. Reductions take effect immediately.

15. Changes to This Policy

Spacehill Casino reserves the right to amend this Payment Policy at any time. Where material changes are made, players will be notified via the email address registered to their account or by a prominent notice on space-hill.nl. Continued use of the site's payment services following notification of a change constitutes acceptance of the revised policy. The current version of this policy is always available on space-hill.nl.

16. Contact Us

If you have any questions about this Payment Policy or about a specific transaction on your account, please contact the Spacehill Casino support team:

• Live Chat: available 24/7 directly on space-hill.nl
• Email: [email protected]

We aim to respond to all email enquiries promptly. For urgent payment queries, live chat is the fastest route to assistance.